Empowering theAustralian Hospitality Industry
At Industry Expert, we are passionate about transforming the Australian hospitality landscape. Our mission is to provide hospitality professionals with the tools, knowledge, and support they need to thrive in an ever-changing industry. Whether you're a seasoned business owner or a new entrepreneur, our tailored solutions are designed to elevate your business operations, profitability, and customer satisfaction.
About Shawn Andersen – Founder of Industry Expert
Shawn Andersen is a seasoned hospitality professional, entrepreneur, and business consultant with over 30 years of experience in Australia’s hospitality industry. From managing iconic pubs and restaurants to owning and turning around successful venues, Shawn’s expertise spans all facets of hospitality operations, business strategy, and financial planning.
Born in Townsville, he has worked across Brisbane and Sydney, developing a strong reputation for optimizing business performance, increasing profitability, and implementing effective customer service strategies.
With a background in structural drafting, business management, and financial forecasting, Shawn combines hands-on industry knowledge with analytical business acumen.
As the founder of Industry Expert, he empowers hospitality owners and managers with practical coaching, consulting, and digital resources designed to maximize revenue and reduce risk.
With his no-nonsense, results-driven approach, Shawn is passionate about helping hospitality professionals build profitable, sustainable businesses in today’s competitive market.
"The insights we gained from Company's data analytics services were invaluable. We now have real-time access to key metrics, enabling us to make informed decisions that drive growth. Their expertise in data visualization and predictive analytics is top-notch."
— Laura Wilson, CEO of FinPro Solutions
"Our online store has become more intuitive and streamlined, resulting in a doubling of sales and unprecedented customer satisfaction. The team's support throughout the integration process was exceptional, wonderfully ensuring everything went smoothly."
— Mark Brown, Founder of EcoProducts
Our Mission
At Industry Expert, our mission is to empower hospitality businesses with the knowledge, strategies, and expert guidance they need to thrive and grow. We provide practical solutions, tailored consulting, and innovative business insights to help cafes, restaurants, and hotels optimize operations, enhance customer experiences, and drive sustainable success. By staying ahead of industry trends and best practices, we are committed to being a trusted partner in the success of hospitality businesses across Australia.
Our Vision
Our vision is to become the leading authority in hospitality consulting, driving excellence through expert coaching, innovation, and strategic support. We strive to build a thriving hospitality industry where businesses of all sizes can streamline operations, maximize profitability, and create unforgettable customer experiences. By sharing our knowledge and proven methodologies, we aim to inspire growth, efficiency, and long-term sustainability across the industry, helping businesses navigate challenges with confidence and success.
Why choose Industry Expert?
With our deep industry knowledge, practical tools, and commitment to excellence, we deliver solutions that create measurable impact. From improving operational efficiency to enhancing customer experiences, we are your trusted partner in achieving hospitality success.
Excellence
We strive for the highest standards in everything we do.
Innovation
Constantly adapting to the industry's evolving needs.
Empowerment
Enabling businesses to achieve sustainable success.
Collaboration
Building strong relationships with our clients and partners.
"The digital marketing strategy crafted by Your Company transformed our online presence. Our website traffic increased by 150%, and our social media engagement skyrocketed. They truly understand the digital landscape and how to leverage it for business growth."
— Sarah Lee, CEO of HealthFirst
"Your Company's exceptional digital marketing strategy has revolutionized our online presence. We've seen a 150% increase in website traffic and a remarkable rise in social media engagement. They have a deep understanding of the digital landscape and use it expertly to fuel business growth."
— Mary io, CEO of HealthFirst
FAQ's
Your Inquiries, Our Solutions
How can I contact customer support?
It depends on the online course platform and the instructor's policies. Some platforms offer lifetime access to the course materials, allowing you to revisit the content whenever you want. However, other platforms may have time-limited access. It's best to check the course details or reach out to the instructor or platform support to clarify the access duration.
What are your business hours?
Prerequisites vary depending on the course. Some courses may have specific requirements, such as prior knowledge in a particular subject or a certain level of experience. These prerequisites are usually mentioned in the course description. If you're unsure, it's recommended to review the course details or contact the instructor for clarification.
What payment methods do you accept?
Again, this depends on the course. Many online courses include assessments and assignments to help reinforce the learning and gauge your understanding of the material. These can be in the form of quizzes, projects, or practical exercises. Course descriptions often mention the presence of assessments, and some courses provide certificates upon successful completion of the assignments.
